Your order will be delivered to the address you indicated when your order was placed. The products bought on Purely Fertility will be delivered to your address in mainland UK or overseas.
Purely Fertility does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. A full refund will be given after we identify it is through no fault of yours.
Our fertility products are shipped in discreet packaging in small postal boxes or unbranded padded envelopes with no indication of the contents.
We offer free shipping to the UK using Royal Mail tracked service. Despite their best efforts, some deliveries may take longer than expected.
We ship our products worldwide using Royal Mail. For deliveries to parts of Asia, the Middle East, and Africa, we may use a courier option which usually has fewer delays. The general delivery time for international standard deliveries is about 4-11 days.
Where there are customs clearance delays or charges, the customer will be responsible for such charges.